The terms and conditions governing your use of TONHANKS Global Trust Financial Group's products, services, and digital platforms.
Throughout these Terms of Use, the following definitions apply:
To open and maintain accounts with TONHANKS Global Trust Financial Group, you must meet the following requirements:
Custodial accounts may be opened on behalf of minors by a parent or legal guardian who accepts full responsibility for the account. Joint accounts require all parties to individually meet the eligibility criteria above.
All accounts are subject to approval by the Bank following satisfactory completion of identity verification, credit review (where applicable), and regulatory screening. The Bank reserves the right to decline any application without obligation to disclose the reason.
The person or entity in whose name the account is opened is the owner and bears all rights and obligations associated with the account. In the case of joint accounts, each joint owner is jointly and severally liable for all obligations, including overdrafts, fees, and debts incurred on the account.
Applicable fees for account maintenance, transactions, wire transfers, and ancillary services are detailed in the Bank's Fee Schedule, available at any branch or through your online banking dashboard. The Bank will provide thirty (30) days' written notice before implementing any fee increase on existing accounts.
Interest rates on deposit accounts are variable and may change at the Bank's discretion based on market conditions. Current rates are published on the Bank's website and updated monthly. For promotional or introductory rates, the standard rate will apply upon expiration of the promotional period as disclosed at the time of account opening.
Accounts with no customer-initiated activity for a period of twelve (12) consecutive months may be classified as dormant. Dormant accounts may be subject to a monthly maintenance fee. Accounts dormant for the period required under applicable state escheatment laws will be reported and remitted to the appropriate state authority.
You are solely responsible for maintaining the confidentiality of your online banking credentials, including your account number, password, transaction token, and any multi-factor authentication (MFA) codes. You agree to notify the Bank immediately if you suspect any unauthorised access to your account.
By using our Digital Platforms, you agree to:
For your protection, online banking sessions will automatically expire after ten (10) minutes of inactivity. You will be required to re-authenticate to resume your session. The Bank reserves the right to terminate any session that exhibits anomalous behaviour patterns.
While we strive to maintain 99.99% uptime, our Digital Platforms may be temporarily unavailable due to scheduled maintenance, system upgrades, or unforeseen technical events. The Bank shall not be liable for any losses arising from temporary service interruptions.
Reminder: TONHANKS will never contact you by email, phone, or text to request your password, full account number, or transaction token. Any such request is fraudulent and should be reported to our Security Centre immediately.
Transfers between TONHANKS accounts held by the same customer are processed instantly at no charge. Transfers to accounts held by different customers within TONHANKS are subject to standard verification and may require a brief processing period.
External transfers initiated through ACH or EFT are typically processed within one (1) to three (3) business days. Daily and monthly limits apply and are disclosed in your account documentation. The Bank reserves the right to delay or decline any transfer that triggers fraud detection alerts.
Domestic wire transfers are typically processed same-day if initiated before the daily cut-off time of 4:00 PM EST. International wire transfers (SWIFT) are processed within one (1) to three (3) business days depending on the destination country and correspondent banking arrangements. Wire transfer fees are detailed in the Bank's Fee Schedule.
For multi-currency transactions, the exchange rate applied will be the Bank's prevailing mid-market rate at the time of processing, plus any applicable markup as disclosed in the Fee Schedule for your account type. Exchange rates are indicative and subject to market fluctuations.
Large Value Transfers: Wire transfers exceeding USD $10,000 require dual-authorisation through your transaction token. New payee accounts are subject to a 24-hour verification hold. These measures are implemented pursuant to the Bank Secrecy Act and Anti-Money Laundering regulations.
All lending products, including personal loans, business expansion loans, student loans, and lines of credit, are subject to credit approval and governed by the individual loan agreement executed at origination. These Terms of Use supplement, but do not replace, any specific loan agreement.
Interest on lending products accrues daily based on the outstanding principal balance at the applicable annual percentage rate (APR). Repayment schedules, minimum payment amounts, and due dates are specified in your individual loan agreement. Late payments may result in late fees and adverse credit reporting.
The Bank's interest-free student loan programme is subject to specific eligibility criteria, including enrolment verification, satisfactory academic progress, and compliance with the disbursement schedule as defined in the student loan agreement. Failure to maintain eligibility may result in conversion to a standard interest-bearing loan.
Customers experiencing financial hardship may apply for loan restructuring or debt relief through the Bank's Hardship Programme. Applications are evaluated on a case-by-case basis. Qualification for the programme does not guarantee approval, modification, or forgiveness of any debt obligation.
Investment products offered through TONHANKS Global Trust Financial Group are provided by our registered broker-dealer and investment advisory affiliates. Investment products, including those held in retirement accounts (401(k), IRA, Self-Directed Brokerage), are:
Before recommending or selling any investment product, our advisors are obligated to assess the suitability of the product based on your investment objectives, risk tolerance, time horizon, and financial situation as disclosed by you. You are responsible for providing accurate and complete information.
Capital deployed through the TONHANKS Founders & Investors Hub and Founders & Investors Programme is subject to the terms of the specific investment agreement, including capital lock-up periods, disbursement schedules, and the Bank's Capital Drift Prevention protocols. Investors acknowledge that start-up investments carry inherently higher risk than traditional banking products.
By opening an account or enrolling in online banking, you consent to receive communications from the Bank in electronic form, including:
You may withdraw your consent to electronic communications at any time by contacting Customer Service. Withdrawal of consent may result in the imposition of a paper statement fee as disclosed in the Fee Schedule.
All content on the Bank's Digital Platforms, including but not limited to text, graphics, logos, trademarks, data compilations, software, and user interface designs, is the exclusive property of TONHANKS Global Trust Financial Group or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our platforms without prior written consent from the Bank's Legal Department.
To the maximum extent permitted by applicable law, TONHANKS Global Trust Financial Group, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of, or inability to use, any account, product, service, or digital platform.
This limitation does not apply to:
The Bank shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including natural disasters, war, terrorism, epidemics, government actions, power failures, internet or telecommunications outages, or failures of third-party service providers.
You may close your account at any time by contacting Customer Service or visiting a branch. Account closure requests are processed within five (5) business days. Any remaining balance will be disbursed to you by cheque or wire transfer as directed. Outstanding loan obligations survive account closure.
The Bank reserves the right to suspend, restrict, or terminate your access to any account or service, with or without prior notice, if:
If you have a complaint or dispute concerning any account, product, or service, we encourage you to first contact our Customer Service team or visit your local branch. We are committed to resolving disputes promptly and fairly. Most issues can be resolved within ten (10) business days.
Any dispute, controversy, or claim arising out of or relating to these Terms of Use, or any account or service provided by the Bank, that cannot be resolved through internal dispute resolution, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in New York, New York, before a single arbitrator with expertise in financial services law.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in any class action lawsuit or class-wide arbitration against the Bank.
Regulatory Complaints: Nothing in this section limits your ability to file complaints with the Consumer Financial Protection Bureau (CFPB), the Office of the Comptroller of the Currency (OCC), or your state banking regulator.
These Terms of Use shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict-of-laws provisions. For matters not subject to mandatory arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.
For customers located outside the United States, the applicability of local consumer protection laws and regulations shall be determined on a jurisdiction-by-jurisdiction basis. Where local law provides greater protections than these Terms, local law shall prevail to the extent required.
The Bank reserves the right to amend, modify, or supplement these Terms of Use at any time. When we make material changes:
For questions, concerns, or requests regarding these Terms of Use, please contact us:
Acknowledgment: By opening an account, using any product or service, or accessing any digital platform of TONHANKS Global Trust Financial Group, you confirm that you have read, understood, and agree to be bound by these Terms of Use in their entirety. These Terms, together with your individual account agreements, constitute the complete agreement between you and the Bank.
